We aim, at all times, to provide exceptionally designed, defect-free products to all our customers with a quality and lifetime to exceed their expectations. It is because of this dedication to our customers that we have an enviable volume of repeat business, and customers with many Laser Quantum systems in their laboratories.
Our lasers are built with meticulous checks and a robust testing system. Quality is at the heart of all our products and our Quality Management System (QMS) maintains the BS EN ISO 9001:2015 certification for the design, manufacture and support of lasers to the photonics industry. Furthermore we continue to develop our QMS to ensure it is sufficiently robust and suitable for our growing business, and to fully support increasing expectations from our interested parties.
All of our lasers are built in a clean environment and must pass rigorous decontamination processes, both at component and system levels. We select only the highest quality optical, electrical and mechanical components and the manufacturing process is strictly monitored to ensure repeatability and reliability in all our products. In addition to this, our products have fully traceable components and quality release procedures to ensure they are free, wherever possible, from defects. Throughout the build process, all components are rigorously checked to ensure exceptional design and craftsmanship at every stage.
As a result of the QMS and our fastidious staff, our products are renowned for their quality and reliability. However, we know that the hard work can never stop and we will ensure that our outstanding staff work effectively within the QMS, with ownership within the processes, in order to deliver the highest levels of customer satisfaction.
Our Quality Policy provides the framework for the setting and delivery of business-wide objectives, in order to manage and improve our quality performance, deliver customer satisfaction, and acting upon our risks and opportunities